It's normal at the beginning of a journey that everyone would be fired up and raring to go. But that fire doesn't always last. Sometimes the journey is long and people can become fatigued along the way. A team is made up of different personalities and, although talented and bright, sometimes people can be arrogant and self-absorbed. There are the daily challenges that leaders need to be able to deal with patiently, relentlessly and with calmness. The ability to communicate with people according to their own values is critical. Not all leaders are eloquent speakers, but all great leaders and e great communicators.