The Youthzones staff was lucky to spend a morning with Merle Friedman (PH.D) and we had the chance to talk about life-skills and life change. What struck me is how friendly and appreciative Merle was, not showing off her knowledge, but encouraging us and helping us carefully. A few things stood out: Always focus on the positive, discuss and look at strengths of a person, not weaknesses. Also, try to help people not to make mistakes that will lead to shame, most people already feel bad…
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